The first request is rarely the whole problem.
Research reveals the behavior, context, and unmet need underneath it.
Hello, I’m
Kasturi Joshi
UX Researcher & Strategist
I uncover what teams can’t see—and turn human insight into product decisions.
4+ yearsresearch and product experience
3+ paperspeer-reviewed research
CHI ’25presented in Japan
Focus the team on what will change the experience.
Evidence turns uncertainty into a clearer product direction.
Move the research lens
Move your pointer across the canvas.
Research and product experience across enterprise, education, healthcare, and AI
Selected research
Research across the product lifecycle.
My work spans early discovery, concept validation, and implementation—helping teams make stronger decisions at each stage.
Salesforce Trailhead
Turning Trailhead search into a guided path to learning.
I led end-to-end research to understand why learners searched and filtered extensively—but still abandoned course discovery. The work translated behavioral evidence into a more guided and efficient search experience.
View case study →Indiana University · CHI 2025
Skeptical Yet Curious About Conversational Assistants
A generative study exploring how conversational assistants might support social engagement for older adults living alone—while preserving trust, privacy, and human agency.
View case study →Ingleside · Chat Point
Researching the information gap behind slow concierge responses.
A UX research and strategy project investigating why concierge staff struggled to find answers quickly—and translating those findings into a focused AI-powered solution.
View case study →Published research
Research that travels beyond one product.
Selected peer-reviewed work across human–AI interaction, accessibility, computer vision, and machine learning.
Featured · ACM CHI 2025
Skeptical Yet Curious
Attitudes toward conversational assistants for supporting social engagement among older adults living alone.
Read the ACM publication ↗Electronic Mobility Aid for Detection of Roadside Tree Trunks and Street-Light Poles
A need-informed computer-vision mobility aid for people with visual impairments.
View Springer publication ↗Surya Namaskar Pose Estimation and Correction Using Machine Learning
A machine-learning approach for recognizing poses and supporting corrective feedback.
View AIP publication ↗Sentiment Analysis of E-commerce Reviews
An applied NLP and machine-learning study for classifying customer-review sentiment.
View publication record ↗UX research + AI
AI speeds up the process. Not the judgment.
I use AI to clear repetitive work and move faster—while keeping participant context, ethics, and interpretation firmly researcher-led.
Plan
Pressure-test questions and scan existing feedback before fieldwork begins.
Claude
Qualtrics AIOrganize
Turn notes, recordings, and transcripts into structured material for close reading.
NotebookLM
Otter.ai
Notion AIExplore
Compare themes, references, and prototype directions quickly during synthesis.
Perplexity
Figma Make
Google Stitch
Miro AI
FigJam AICommunicate
Reframe the same evidence for design, product, engineering, and leadership.
ClaudeMy principle —AI helps me move faster through repetitive work. Participant context, ethical judgment, and final interpretation stay mine.
Toolkit
Methods lead. Tools support.
A practical toolkit for research, synthesis, prototyping, analytics, and collaboration.
QualtricsDovetailMazeGoogle AnalyticsFigmaFigJamMiroLucidchartPythonClaudeFigma MakeGoogle Stitch